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COVID-19 Safety Response Plan

At Skyservice™, we operate under a single guiding principle of Safety and Service Excellence – Always!

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Updated: November 1st, 2021

Safety and service excellence guides our approach on how we treat our customers and employees and has been the foundation to how we are approaching the Coronavirus (COVID-19).

As the situation with COVID-19 continues, Skyservice wishes to provide certainty to our valued customers that your safety and well-being is our top priority.

Each of Skyservice’s Fixed Based Operations (FBO) facilities follow the Safety 1st Clean™ standard. Designed by the National Air Transportation Association (NATA) Safety Committee, this standard provides expert guidance and measures from the government and other leading agencies on facility cleaning, disinfecting, and facility operations in a response to a pandemic.

Along with our Safety 1st Clean™ Standard of operations, Skyservice has also added Hypochlorous Acid fogging as an extra preventative measure to sanitize and disinfect our locations and equipment that are difficult to clean through conventional methods. Hypochlorous Acid is certified by Canada Health as a disinfectant for use against COVID-19. It is 100% safe, non-toxic, environmentally friendly, and clinically proven to be 100 times more effective than sodium hypochlorite (used in bleach).

Skyservice will continuously review our Federal Government, Public Health Agency of Canada (PHAC), and World Health Organization (WHO) updates to ensure that our organization maintains the highest levels of preventative measures. The health and safety of our customers and employees is our top priority.

Skyservice COVID-19 Response Plan


  • All Skyservice business lines are open and providing 24/7 customer service and support at each of our facilities. All customers will be provided PPE kits for travel purposes. The PPE kit includes safety masks, gloves, sanitizer packets and disposable bag to safe disposal.

  • For safety, all individuals entering our facilities are required to wear a face covering/face mask, and observe social distancing requirements.

  • Our facilities are routinely disinfected with Hypochlorous Acid Fogging, a non-toxic, environmentally friendly solution that is a registered disinfectant for use against COVID-19.


Skyservice will assess each travel request on a case-by-case basis as travel restrictions are changing rapidly.

  • The ability to travel remains complex with some countries continuing to have closed borders, and others requesting additional documentation, COVID-19 testing and visas to gain entry.


To support the safety requirements and mandates, customers experiencing COVID-19 symptoms, regardless of destination, will be unable to board an aircraft. Masks are requested to be worn in cabin when social distancing is unavailable.


In effort to prevent the spread of COVID-19, the Government of Canada has issued travel advisories to limit travel.

Border restrictions with the United States have changed. American citizens and permanent residents of the United States, who currently reside in the United States, who meet specific criteria to qualify as fully vaccinated are allowed to travel to Canada for non-essential purposes.

Border restriction for International travelers have changed. All foreign nationals who qualify as fully vaccinated can travel to Canada for non-essential reasons.

Requirements for Entering and Departing Canada

We wish to inform you of new travel requirements that have been introduced by the Canadian Government on all private and commercial flights departing within and from Canada.

As of October 30th, 2021 all individuals traveling on a commercial flight departing from a specified airport in Canada to any destination, including destinations within Canada, are now required to complete a COVID-19 declaration form prior to departure, and show proof of either being fully vaccinated or providing proof of a valid negative PCR COVID-19 test taken within 72-hours prior to departure. These requirements are in effect for all air travelers 12 years and four months of age and older. On November 15th, 2021 these travel restrictions will also apply to all private aircraft flights departing within and from Canada.

Further, the Government wishes to impose stronger controls post November 29th, 2021. All individuals regardless of private aircraft or commercial flight, departing from a designated airport must complete a COVID-19 declaration form prior to departure and provide proof of being fully vaccinated prior to boarding. Similar age requirements and conditions for exemptions apply.

For any flight that you have scheduled and for any new flight arrangement, our team will advise you and your party (if applicable) on all necessary travel requirements. We will also provide the COVID-19 declaration form and keep a copy for easy reference and future use. A list of these specified airports has been included and will be available, at any time, upon request. Please contact us, should you have any questions.


  • All aircraft returning to Canada or obtaining maintenance or FBO services are required to be disinfected.

  • Skyservice offers Aviation Clean Air services for cabin aircraft cleaning; a patented bi-polar ionization cleaning and environmentally friendly and safe clean air solution.

  • Additional cleaning, clean air, and decontamination services are also available.


  • Requests for AOG maintenance is available across Canada and on an one case-by-case basis to Transborder and International locations.

  • Installation for Aviation Clean Air Solutions is available at each of our Maintenance, Repair and Overhaul locations. This patented solution neutralizes pathogens in the air and on surfaces throughout the cabin and for the duration of a flight. Learn More. Learn More.

  • All aircraft will need to be disinfected prior to work being performed.


  • Health assessments on passengers will be conducted by your flight crew.

  • Crew changes may occur, as we provide our Pilots the choice to work on cross-border and International flights during this time.

  • Flight crews shall always wear proper PPE equipment, including face masks/coverings while onboard and assisting passengers.


  • We have reduced our staff at our facilities to ensure your safety and to provide you with the same high level of service that you have known Skyservice to deliver.

  • Our staff have been properly notified and trained on best practices to prevent the virus from spreading.

  • Facial coverings/masks are mandatory inside any of our facilities, and when assisting customer outside.


  • Skyservice has increased the frequency of cleaning and disinfecting our facilities and offices with added attention to high traffic and customer and pilot lounge areas.

  • Social distancing markers are in place at each our FBO facilities to ensure a six foot radius between our guests.

  • Hand sanitation stations are situated throughout our facilities.